Refund and cancellation policy

This refund and cancellation policy explains how Sunset Health, Inc. ("Sunset Health") handles cancellation of a membership or a consult, and how medication charges are handled. Our business address is [BUSINESS ADDRESS]. Contact support@sunset-health.com or [SUPPORT_PHONE]. The same rules apply to every membership Sunset Health offers. This page does not state a price.

What Sunset Health bills

Sunset Health bills membership fees and clinician consult fees. You are charged the price shown at checkout when you complete checkout.

Automatic renewal

A membership renews automatically for another period of the same length as the period shown to you at checkout, at the price shown at checkout. We tell you before a renewal if that price will change. Where the law of your state requires a reminder before a renewal, we send that reminder to the email address on your account.

How to cancel

You may cancel in your account or by email to support@sunset-health.com. You may also call [SUPPORT_PHONE]. Phone is not the only way to cancel. Cancel at least 48 hours before the next renewal charge. A membership that is not a medication-plan subscription does not renew, and you are not charged for another period. You keep access through the last day of the period you already paid for.

Medication-plan subscriptions

A medication-plan subscription has a 3-month minimum of 3 paid monthly invoices. Calendar time alone does not meet that minimum. While fewer than 3 monthly invoices have been paid, you can schedule cancellation for the end of the billing period in which the third payment is made, and the billing portal does not cancel that subscription sooner. A membership that is not a medication-plan subscription is not subject to this minimum. If a provider determines the medication is not suitable for you, or you have an adverse reaction, the care team can cancel that plan immediately.

Fees for a period that has started

The membership or consult fee for a period that has already started is not refunded and is not prorated, except as stated in this policy and except where the law requires a refund.

Before a visit is completed

If you cancel, or a clinician determines you are not eligible, before a visit is completed and before any medication is dispensed, we refund the membership or consult fee charged for that period. After a visit is completed, that fee is not refunded.

What the pharmacy bills

Medication is billed separately by the dispensing pharmacy. Sunset Health does not set that charge and does not refund it. Once the pharmacy has processed or shipped an order, the pharmacy charge is final. If the pharmacy has not yet processed the order, email support@sunset-health.com at least 48 hours before processing and we will ask the pharmacy to stop it. A question about a pharmacy charge goes to the dispensing pharmacy.